Last updated: 30 July 2026 | Effective date: 30 July 2026
1. Introduction
Aurum Grand Resort & Collection ("Aurum Grand", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a reservation, or use our services.
Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood the practices described herein. If you do not agree with any part of this policy, please refrain from using our services.
2. Information We Collect
2.1 Information You Provide Directly
- Full name, email address, telephone number, and postal address when making reservations or enquiries
- Payment information (processed securely by our PCI-DSS compliant payment provider)
- Dietary preferences, accessibility requirements, or other special requests
- Account credentials if you create a guest profile
- Correspondence with our team via email, phone, or web form
2.2 Information Collected Automatically
- Device type, browser, operating system, and IP address
- Pages visited, time spent, and navigation paths on our website
- Referral source and search terms
- Cookie identifiers (see our Cookie Policy for full details)
3. How We Use Your Information
- To process reservations and deliver the services you have requested
- To communicate confirmation, updates, and pre-arrival information
- To personalise your experience based on stated preferences
- To comply with legal obligations, including gaming regulatory requirements
- To send marketing communications where you have opted in to receive them
- To improve our website, services, and guest experience through analytics
- To protect the safety and security of our guests and staff
4. Age Restriction & Gaming Data
Access to gaming facilities is restricted to individuals aged 21 and older. In connection with casino services, we may be required by applicable gaming law to collect and retain identity verification documents and transaction records. Such data is handled in accordance with relevant gaming regulatory frameworks.
5. Legal Basis for Processing (GDPR)
Where applicable, we process personal data on the following legal bases: (a) performance of a contract; (b) compliance with a legal obligation; (c) our legitimate interests; and (d) consent, where specifically obtained.
6. Data Sharing
We do not sell your personal data. We may share data with: trusted service providers acting as processors on our behalf (payment processors, email service providers, analytics tools); regulatory and law enforcement authorities where required by law; and professional advisers.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes set out in this policy, or as required by applicable law. Marketing preferences are retained until withdrawn. Reservation data is typically retained for seven years for accounting and legal purposes.
8. Your Rights
Depending on your jurisdiction, you may have the right to: access your personal data; request correction or deletion; object to or restrict processing; data portability; and lodge a complaint with your local supervisory authority. To exercise any of these rights, please contact us at [email protected].
9. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
10. Contact
For any privacy-related enquiries, please contact our Data Protection Officer at: [email protected] or write to us at 1 Aurum Grand Promenade, Grand Highland Estate, Reservation Hills, AH 10001.